How cancellations and refunds work for AdSpyke subscriptions sold by SOREN LTD.
Cancel any time
Cancel from Billing in your dashboard, or email us and we will do it for you. There is no cancellation fee and no minimum term.
Cancellation stops the next renewal. You keep full access to your plan until the end of the month you already paid for, then the account moves to the free tier.
Refunds
Monthly payments are not refunded in part or in full once the month has started, because you asked for access to start immediately when you subscribed.
We refund duplicate charges, charges made after a cancellation took effect, and charges caused by an error on our side. Email us within 30 days of the charge.
Where consumer law in your country gives you a right to a refund, that right applies in addition to this policy.
Plan changes
Upgrades start straight away: you are charged the price difference for the rest of the current month at once, and your next renewal is at the new price.
Downgrades take effect at the end of the month you already paid for. You keep your current plan until then; there is no credit for the remaining days.
How to ask
Email [email protected] from your account email with the date and amount of the charge. Approved refunds go back to the original payment method and usually arrive within 5–10 business days.